1. Introduction
Welcome to The Carez(“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring the security of personal information shared by families seeking care services and caregivers applying to join our network in Delhi NCR and Bengaluru.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thecarez.com or join our pre-launch waitlists and onboarding programs.
2. Information We Collect
Depending on how you interact with our platform (as a family seeking care or as a caregiver applying for work), we may collect the following categories of information:
A. Information Provided by Families / Care Seekers
- Full Name and contact details (email address, phone number).
- Geographic area/city (e.g., Delhi NCR, Bengaluru).
- Care requirements (e.g., Home Nursing, Elderly Companionship, Childcare/Nanny).
- Schedule preferences (part-day, full-day, or live-in) and specific care notes.
B. Information Provided by Caregiver Applicants
- Full Name, phone number, and email address.
- City of residence and specialization area.
- Years of professional experience, qualifications, and shift availability.
- Verification and background check documentation provided during interview onboarding.
C. Automatically Collected Technical Data
- Browser type, device IP address, operating system, and referral URLs.
- Analytics logs via standard cookie tags (Google Analytics 4, Meta Pixel).
3. How We Use Your Information
We use the information we collect strictly for operational, verification, and communication purposes:
- Service Matching: To match family care requirements with qualified, background-checked caregivers in their neighborhood.
- Vetting & Screening: To conduct identity verification, credential validation, and reference checks for caregiver applicants.
- Notifications: To update you regarding your waitlist status, launch announcements, or onboarding interviews via Phone/WhatsApp or Email.
- Platform Security & Analytics: To analyze website performance, prevent fraudulent submissions, and optimize marketing campaign attribution.
4. Data Sharing & Disclosure
We respect your trust and maintain a strict policy regarding data disclosure:
- No Commercial Selling: We do NOT sell, rent, or trade your personal information to third-party marketing brokers.
- Vetting Partners: Caregiver applicant details may be shared confidentially with authorized background-check partners solely for identity and criminal background verification.
- Legal Requirements: We may disclose information if required to do so by applicable Indian law, regulation, or court order.
5. Data Security & Storage
We store collected form data using enterprise-grade cloud services (Google Cloud / Firebase Firestore) with SSL/TLS encryption in transit and encryption at rest. While no internet transmission is 100% immune to vulnerabilities, we implement administrative and technical safeguards to protect your personal details against unauthorized access.
6. Cookies & Tracking Technologies
Our website uses standard cookies and pixel tracking tags:
- Google Analytics 4 (GA4): Used to monitor general website traffic trends and page interaction behavior.
- Meta Pixel: Used to measure advertising performance and track conversion completions for ad campaigns run on Facebook and Instagram.
You can manage cookie settings directly in your web browser preferences at any time.
7. Your Rights & Choices
You have the right to inspect, modify, or request the removal of your personal information from our active waitlists and records:
- Access & Correction: Request a copy of the personal data we hold about you or request corrections to incorrect phone numbers/emails.
- Deletion Request: Request complete deletion of your waitlist submission or caregiver application profile.
- Communication Opt-Out: Unsubscribe from email updates or request to stop receiving WhatsApp updates by contacting us.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our privacy compliance team at:
The Carez Legal & Privacy Team
Email: business@thecarez.com